Ask us anything.
Email hello@northpage.example or come by on a Thursday. We answer within one business day, Mountain time. The usual questions are below.
Three ways, one reply.
- hello@northpage.example
- Studio
- 14 North Street, Draper, Utah. Thursdays and Saturdays, 10 to 4.
- Orders
- Your account shows every order, subscription, download and invoice, and is where you pause or leave the Club.
- Order numbers are in your account and the confirmation email
- Returns start with an email; we send the label
- Subscriptions pause and cancel from your account, no email needed
Answered, by topic.
Orders and shipping
How long does shipping take?
Two days from the studio, then the post. US orders arrive in three to five days; free over $60, $6 flat below.
Do you ship outside the US?
Canada and the UK, at cost, shown at the bag before you pay.
Can I change an order?
Email within the day and we will catch it before it is packed.
Returns
Can I return something?
Within 30 days, for any reason. Email us, we send a label, the refund lands when the parcel does.
What about the pen on installments?
Same 30 days. The remaining payments stop the day the refund lands.
Subscriptions and the Club
How do I pause or cancel?
From your account: pause for one to three months, or leave in one click. Nothing is charged while paused.
When does the Quarterly ship?
The first week of January, April, July and October. Pause before the twentieth of the month before.
Digital and gifts
Where are the digital planners?
In your account under Downloads, with the licence key, the minute the order goes through.
Can I send a gift to someone else?
Their address at the bag, your note in the gift-wrap field; the receipt comes to you.
This store
Is this a real store?
A demonstration store for the EtchPress SureCart kit. Everything works end to end in SureCart's test mode; no card is charged and nothing ships.
Who built it?
Gorilla Perch, in Etch on WordPress with SureCart for the money, as the fifth EtchPress kit.
Still stuck?
Write to hello@northpage.example with the order number and we will sort it the same day.
